Support

First, make sure that, in your phone settings, LandPKS is granted permission to access your location. If you are still having trouble getting your location:

• Try turning your phone off and restarting.
• If you are an Android user, try using GPS only by turning off “Improve Accuracy – Use Wi-Fi.”
• If you have recently traveled a long distance (e.g. by air), you may need to wait some time for your phone to re-establish location.

Often, this is due to a weak or intermittent data connection. Please try turning off both cellular and wireless data. This will allow you to create the plot on the phone. You can synchronize the plot and access soil information the next time you have a better wireless/cellular data connection.

This can sometimes occur after updating the app, or after logging out and back into the app. Before heading into the field, try these steps:

• First, try logging out and then logging back into the app.
• While connected to Wi-Fi or a stable mobile network, open the app and allow sites to load.
• Now that site data has loaded, the app is ready to work offline.
• If your sites do not reappear while you are connected to Wi-Fi, log out and back into the app. Stay on the LandPKS app until login is complete.

This is usually because you have a weak signal. Try synchronizing again when you have a better signal.

This can also sometimes occur after you update the app, or log out and back in. Try these steps:

• While connected to Wi-Fi or a stable mobile network, open the app and allow sites to load.
• Now that site data has loaded, the app is ready to work offline.
• If your sites do not reappear while you are connected to Wi-Fi, log out and back into the app. Stay on the LandPKS app until login is complete.

While logging into LandPKS, stay on the login screen until the login process is complete. Closing the app or going to another app on your phone will cause the login process to time out. If you open another app before the login process is complete, you will get an error message prompting you to sign in again.

LandPKS version 3.5.0 runs on: 

• iPhone 4 and above*
• Android 4.2 and above (e.g. Samsung Galaxy S8 or above)

*Future versions of LandPKS will only be supported by iPhone 5S and above.

LandPKS uses your Google information to authenticate your LandPKS account so that you don’t have to set up a separate username and password with us. We only see your Google email address. We never have access to your password or any other information. When you log in to your Google account from the LandPKS app, Google lets us know if you successfully logged in or not. We only use this information to verify that you are the owner of your account. For additional information, please refer to our data policy.

We do not recommend using LandPKS on multiple devices with the same login. The system is not currently set up to manage data synchronization across multiple devices.

Plot photographs can be accessed on the Data Portal (please see Portal FAQs below).

You can select the “Delete Account” button in the app under the More tab at the bottom right of the app screen (gear icon). Alternatively you can request an account deletion using the support form below.

Follow these steps:

• On the app, make sure there is a black cloud checkmark icon below the plot name in the plot list. If there is a yellow sync icon, open the site while connected to the internet and tap the yellow sync icon at the top of the screen.
• If you are still missing site data, please send us a bug report.

Follow these steps:

• On the app, make sure there is a black cloud checkmark icon below the plot name in the plot list. If there is a yellow sync icon, open the site while connected to the internet and tap the yellow sync icon at the top of the screen.
• Wait up to 30 minutes with a good internet connection for all of your sites to successfully upload.
• If you are still missing site data, please send us a bug report below.

Unfortunately, LandPKS does not currently support this function.

There are 2 ways to download the photographs saved in the app:

1. You can download photographs individually from the Plot View or Edit screens in the Data Portal.
2. Alternatively, you can download the .csv file of your plots. In the .csv file is a URL for each photo that you can use to view and download that photo. Individual URL links are provided to each of the photos uploaded by the user. Copying and pasting these URLs in your browser web address bar will bring up each of the photos, which can then be saved to your desktop, hard drive, mobile storage, etc.

Follow these steps:

• Login to your profile in the upper right corner of the portal and wait for all sites to load.
• Click on the “My Sites” tab.
• To edit an existing site, locate the site on the map and click on the point. Click “Edit” to open the data window.
• To add a new site directly in the portal, click “Create New Site.”