Tech support

Support

Thank you for using LandPKS.

Note: Before you start to troubleshoot, please do the following:

  • Check that you have downloaded the most recent version of the mobile app. You can find your version by tapping More – About – App Information. The most recent release is Version 3.5. If your version is lower than that, update your app by downloading it from your app store (either the Apple App Store or the Google Play store).
  • Make sure your device supports LandPKS. Devices that can run LandPKS include iPhones 4 and above, and Android devices 4.2 and above.
  • If you are using an Android device, run the system update (if you haven’t already).
  • Try completely closing and reopening the app (e.g. by swiping the app up to close it). If that doesn’t work, restart your phone.

If you have a question about the LandPKS app or Data Portal, please first refer to our Frequently Asked Questions below. If you need to submit a diagnostics report, or if your question is not addressed in our FAQs, submit a support request below.

For general inquiries, please contact us here.

Mobile App FAQ

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How do I obtain my GPS location from the app’s “Obtain Location” screen?

First, make sure that, in your phone settings, LandPKS is granted permission to access your location. If you are still having trouble getting your location:

  • Try turning your phone off and restarting.
  • If you are an Android user, try using GPS only by turning off “Improve Accuracy – Use Wi-Fi.”
  • If you have recently traveled a long distance (e.g. by air), you may need to wait some time for your phone to re-establish location.
Why can't I create a site?

Often, this is due to a weak or intermittent data connection. Please try turning off both cellular and wireless data. This will allow you to create the plot on the phone. You can synchronize the plot and access soil information the next time you have a better wireless/cellular data connection.

Why can't I see my uploaded sites in the app?

This can sometimes occur after updating the app, or after logging out and back into the app. Before heading into the field, try these steps:

  • First, try logging out and then logging back into the app.
  • While connected to Wi-Fi or a stable mobile network, open the app and allow sites to load.
  • Now that site data has loaded, the app is ready to work offline.
  • If your sites do not reappear while you are connected to Wi-Fi, log out and back into the app. Stay on the LandPKS app until login is complete.
Why can't I synchronize my data?

This is usually because you have a weak signal. Try synchronizing again when you have a better signal.

This can also sometimes occur after you update the app, or log out and back in. Try these steps:

  • While connected to Wi-Fi or a stable mobile network, open the app and allow sites to load.
  • Now that site data has loaded, the app is ready to work offline.
  • If your sites do not reappear while you are connected to Wi-Fi, log out and back into the app. Stay on the LandPKS app until login is complete.
Why does the app time out when I try to log in?

While logging into LandPKS, stay on the login screen until the login process is complete. Closing the app or going to another app on your phone will cause the login process to time out. If you open another app before the login process is complete, you will get an error message prompting you to sign in again.

If I am buying a device to use with LandPKS, what do you recommend?

LandPKS version 3.5.0 runs on: 

  • iPhone 4 and above*
  • Android 4.2 and above (e.g. Samsung Galaxy S8 or above)

*Future versions of LandPKS will only be supported by iPhone 5S and above.

Why do I need a Gmail/Google account to use LandPKS?

LandPKS uses your Google information to authenticate your LandPKS account so that you don’t have to set up a separate username and password with us. We only see your Google email address. We never have access to your password or any other information. When you log in to your Google account from the LandPKS app, Google lets us know if you successfully logged in or not. We only use this information to verify that you are the owner of your account. For additional information, please refer to our data policy[link to data policy].

How can I use LandPKS on multiple devices with the same login?

We do not recommend using LandPKS on multiple devices with the same login. The system is not currently set up to manage data synchronization across multiple devices.

How can I add the photos I took in the app to my phone's image gallery?

Plot photographs can be accessed on the Data Portal (please see Portal FAQs below).

Data Portal FAQ

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How do I retrieve my data from the Data Portal?

Follow these steps:

  • On the app, make sure there is a black cloud checkmark icon below the plot name in the plot list. If there is a yellow sync icon, open the site while connected to the internet and tap the yellow sync icon at the top of the screen.
  • If you are still missing site data, please send us a bug report.
How can I see the sites I submitted on the app in the Data Portal?

Follow these steps:

  • On the app, make sure there is a black cloud checkmark icon below the plot name in the plot list. If there is a yellow sync icon, open the site while connected to the internet and tap the yellow sync icon at the top of the screen.
  • Wait up to 30 minutes with a good internet connection for all of your sites to successfully upload.
  • If you are still missing site data, please send us a bug report below.
Why can't I see the sites I added on the Data Portal in the mobile app?

Unfortunately, LandPKS does not currently support this function.

How do I retrieve the photos I took in the app?

There are 2 ways to download the photographs saved in the app:

  1. You can download photographs individually from the Plot View or Edit screens in the Data Portal.
  2. Alternatively, you can download the .csv file of your plots. In the .csv file is a URL for each photo that you can use to view and download that photo. Individual URL links are provided to each of the photos uploaded by the user. Copying and pasting these URLs in your browser web address bar will bring up each of the photos, which can then be saved to your desktop, hard drive, mobile storage, etc.
How do I add or edit my data on the Data Portal?

Follow these steps:

  • Login to your profile in the upper right corner of the portal and wait for all sites to load.
  • Click on the “My Sites” tab.
  • To edit an existing site, locate the site on the map and click on the point. Click “Edit” to open the data window.
  • To add a new site directly in the portal, click “Create New Site.”

Submit a Support Request

If your question or issue was not addressed in the FAQs above, please contact us using the form below. If you are experiencing trouble with the app, please also generate a debug report.

How to generate a debug report in the LandPKS app:

  • First, select “More” on the bottom right of the app screen.
  • Select “Application settings.”
  • By “Issues reporting,” click “Send Debug report.”
  • Finally, submit a support form at the bottom of this page.
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